Shipping & Returns Policy

REFUND POLICY

Silver Designs Co

This Refund Policy ("Policy") applies to all purchases from us, unless stated otherwise.

(1) CUSTOMER SATISFACTION IS OUR PRIORITY
At Silver Designs Co, customer satisfaction is our priority.
We offer refunds, repairs and replacements for damaged or faulty items only in accordance with the Australian Consumer Law and on the terms set out in this Policy.
Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(2) AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service such as damage or faulty, you are entitled:
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and obtain a refund of any unused item.
(b) We offer refunds in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Lawwill prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods refunded or replaced.

(3) CHANGE OF MIND
We do not offer any refund if you simply change your mind, or find the same product cheaper elsewhere.

(4) PRODUCTS DAMAGED DURING DELIVERY
In the event that a product which you ordered is damaged during delivery by our couriers due to weather complications when delivered at your address:
(a) We cannot replace the item

In the event that a product is damaged such as glass smashed or an item broken due to our couriers please contact us in regards to this for a refund or replacement.


(5) OTHER RETURNS
(a) In addition, we may offer returns in the following circumstances:
If your item you have purchased is faulty please email us at silverdesignsbarcaldine@outlook.com within 8 days of receiving the faulty item with a photo displaying the fault.
(b) In order to be eligible for a return under these circumstances, you must:
Contact us WITHIN 8 days if you have received a faulty item.
(c) Any claims for a return under this clause must be made within the following time from the date you received the product: 8 Days from when your item was delivered.


(6) EXCEPTIONS
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it such as a seconds product.
(d) Any other exceptions apply under the Australian Consumer Law.

(7) SHIPPING COSTS FOR RETURNS
(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the "Returned Product") back to us, as well as any costs of shipping any replacement product to you.
(b) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

(9) ASSISTANCE FROM MANUFACTURERS
(a) In some cases, manufacturers may provide assistance in relation to their products, we do not allow for you to contact the brands of the products in regards to this.

(10) RESPONSE TIME
We aim to process any requests for repairs, replacements or refunds within 14 days of having received them.

(11) HOW TO RETURN PRODUCTS
(a) You may contact us to discuss a return using the details at the end of this Policy.
(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
(c) You must provide proof of purchase in order to be eligible for a refund, repair or replacement.
(d) You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.
(e) You may return products to the following address:
8 Fir Street Barcaldine Qld 4725

(12) CONTACT US
If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at:
silverdesignsbarcaldine@outlook.com